Returns & Exchanges
At Gemini Jewels, we want you to be completely enamored with your new pieces, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our commitment to quality ensures a seamless process should your selection not meet your expectations.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the jewelry in its original velvet pouch and branded box to ensure protection during transit, including all authenticity cards.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our artisans verify the item's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing